SHIPPING POLICY FOR PICNIC TIME PRODUCTS
Best Picnic Backpacks is an authorized Picnic Time Dealer. Since 1987, Picnic Time has
manufactured many of the world's finest picnic backpacks, baskets and
bags.
Picnic Time products are warranted to be free from defects in materials and workmanship for
the life of the product. Our warranty applies when the product is used
for the purpose intended, and does not apply to damages caused by
typical wear and tear, unreasonable use, or neglect.
QUALITY
Every
item is designed to be both attractive and durable, and made of the
highest quality materials. This is why we are able to offer a limited
lifetime warranty on all Picnic Time products. We use bar-tech
stitching to reinforce pocket seams designed for a lifetime of use.
All insulated baskets are handmade from top quality rattan, bamboo, and
willow. Leather straps and metal hinges and latches add strength and
functionality. All of our items pass through a three-stage quality
control process to insure that your goods arrive in perfect condition.
If you have any question or problem regarding the workmanship of any
Picnic Time product, please Email us at contactus@bestpicnicbackpacks.com
SHIPPING
Ground shipments are sent out within 48 hours of receiving orders.
Most orders that need to be sent by air can be shipped the same day if received before noon (12:00 p.m. PST)
- Carriers-
Picnic Time’s staff is ready to make sure your goods are shipped
efficiently and quickly. Picnic Time has daily scheduled pick-ups with
UPS, Fed Ex, and US Postal Service.
- Costs- the actual cost of shipping will be determined automatically when you place an order on the web-site.
- Air Shipments- please note all air shipments use dimensional weight instead of actual weight.
TRACKING
Picnic Time
offers automatic email tracking notification for your shipments via
FedEx and UPS. Please make sure that you specify on each purchase order
where to email notification notices. The freight company’s computer
system provides this service, not Picnic Time.
Return Policy
Email us at contactus@bestpicnicbackpacks.com if you need to return an item.
Any product that is damaged in shipping or is defective may be returned for a full refund if returned within 60 days of shipping. Please email us at: contactus@bestpicnicbackpacks.com to
receive a refund authorization and number. Non-defective merchandise
returned for any reason other than mis-shipment of product, will be
subject to a 15% restocking fee and the customer is responsible to pay for the return shipping. Products must be received by us in original condition and within 30 days of our shipping date.
Picnic Time is strictly "a wholeseller and manufacturer". They manufacture many of the world's finest picnic products.
SHIPPING POLICY FOR PICNIC AT ASCOT PRODUCTS
Best Picnic Backpacks is an authorized Picnic at Ascot Dealer.
Picnic at Ascot brought
the proud British tradition of elegant picnics to the USA over a decade
ago. Combining European elegance with the great American spirit of
adventure, they are devoted to bringing superior products that capture
the essence of the traditional picnic while providing the convenience
of today’s lifestyle.
Award winning designs and expert craftsmanship are what you expect from Picnic at Ascot. They are an industry leader in the outdoor gift market.
Picnic at Ascot creates products that provide unforgettable moments and
enhance the enjoyment of the great outdoors. You will be sure to find
the perfect gift for any occasion.
ALL Picnic at Ascot products come with a LIFETIME WARRANTY. They stand behind their products, which are designed and manufactured to the HIGHEST QUALITY
standards in the industry. They will promptly repair or replace any
defects in materials or workmanship for the life of the product.
Consumers may contact them directly for any warranty issues by using
the toll free number provided on the hang tag. Or, please Email us at contactus@bestpicnicbackpacks.com
Recommended Care Instructions All
of the products can be easily cleaned with a damp cloth or sponge. The
plates, glasses, flatware and stainless steel barbecue utensils are all
top rack dishwasher safe. The napkins, tablecloths and blankets are
gently cycle machine washable in cold water and low heat tumble dry.
The wood cutting board and wood barbecue utensils should be cleaned in
soapy water after each use. Wipe the cutting board, the handles of the
cheese knife, corkscrew and BBQ utensils once or twice a year with
mineral oil to extend their life and preserve the natural luster of the
wood.
All of the products
are designed to provide ample storage space for food and/or
beverages. The picnic backpacks have a separate fully insulated storage
compartment in the back as well as an insulated wine/drink holder on
the side. The picnic coolers feature a generous main compartment and
some also have an insulated wine/drink holder on the side.
Thermal Shield™ Insulation
will keep food and beverages the proper temperature for several hours
depending on their temperature when packed and outside conditions. For
those longer picnic outings, simply add a small hot/cold pack.
SHIPPING
The standard shipping method is UPS Ground.
All shipments are from our warehouse in Hawthorne, California
90250. Orders are process and ship within five to seven business days.
UPS does will not deliver to a P.O. Box. A residential or street
address is required.
YES Picnic at Ascot will SHIP INTERNATIONALLY. However, for shipments into Europe or Australia, please Email us at contactus@bestpicnicbackpacks.com
RETURN POLICY
Email us at contactus@bestpicnicbackpacks.com if you need to return an item. Any
product that is damaged in shipping or is defective may be returned for
a full refund if returned within 60 days of shipping. Please email us
at: contactus@bestpicnicbackpacks.com to receive a refund authorization and number. Non-defective
merchandise returned for any reason other than mis-shipment of product,
will be subject to a 15% restocking fee, and the customer is responsible to pay for the return shipping. Product must be received by us in original condition and within 30 days of our shipping date.
Picnic At Ascot is strictly "a wholesaler and manufacturer". They manufacture many of the world's finest picnic products
